You only get one chance to make a first impression. The reputation and performance of a company owes much to its level of customer care and involves every member of staff whose approach to customers can win or lose business. This short course is suitable for anyone who deals with the public either face to face, on the phone or on social media.
This course aims to help participants develop the skills necessary to interact with all types of customer with confidence and competence.
Please feel free to contact us for further information.